| | Free
| Silver
Entry level access and support | Gold
Enhanced access and support | Platinum
High level of access and support | Pandemic
Full access and prioritised support | |
Shop (SA) | | | | | | | |
| Discount | | 2% | 4% | 6% | 8% | 10% |
All Rescue International members get discounts on every product we sell in our online shop. The correct discounts are added automatically when you are signed in to the site as a member.
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| Free shipping >R1,000 | | | | | | |
All Rescue International members get free shipping to any location in South Africa for every order they purchase over R1,000. The free shipping option will appear automatically in your cart and checkout pages.
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Service | | | | | | | |
| Communication | | | | | | |
Our Pandemic and Platinum Plans allow members to communicate with us by video or audio link and email. Gold Plan allows audio link and email. Silver Plan allows email only. Free plan members can also make enquires about purchases they make from the shop by email.
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| Priority Support | | | | | | |
We always try to provide an efficient and helpful service for all our members. However Platinum and Pandemic Plan members are prioritised.
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Online Health | | | | | | | |
| Field Medicine Guides | | | | | | |
Guides for the layperson dealing with medical emergencies before medical help arrives or in remote areas.
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| Healthcare Finder | | | | | | |
We recommend appropriate healthcare specialties and trusted providers from our international database, with contact details & directions from your current location and degree of clinical urgency. Note we rely on the symptoms, signs or diagnosis you provide us. Free for gold members or above (subject to fair use policy).
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| Specialist Liaison | | | | * | | |
With your consent, our doctors will call your specialist to discuss his or her opinion then arrange an online meeting with you to discuss their advice, explain in lay terms, and answer any generic questions on related medical information. We provide a written summary at the end of the call. Free for platinum and pandemic members (subject to fair use policy). *If translators are required there may be an extra charge.
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| Medication Review | | | | * | * | |
We review a list of drugs, dosages and timings against a set list of potential issues, interactions or alternatives and provide information & feedback for each which can be discussed with your local medical practitioner. Note this is a medical information service and does not constitute medical advice. Free for pandemic members (subject to fair use policy).
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| Online Health Consultations | | | | | * | |
Book a discussion on any medical topic you choose 7 days a week during office hours with a nurse, doctor or paramedic for 20 minutes by audio or video call. Free for pandemic plan members subject to our fair use policy.
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| Emergency Paramedic 24/7 | | | | | | |
We provide 24/7 Emergency TeleMedicine advice by videolink or phone in the event of a limb or life threatening emergency if local emergency services are unavailable or uncontactable. Free for pandemic members (subject to fair use policy).
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Security | | | | | | | |
| Security Guides | | | | | | |
Continually updated reliable information on how to avoid and deal with the commonest safety and security problems, including carjacking, farm attack, domestic assault, burglary, robbery, arson and ATM scamming.
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| Security Expert Bookings | | | | * | * | |
Book a discussion on any security topic you choose 7 days a week during office hours with a security specialist (SA security, police or ex-special forces) for 20 minutes by audio or video call.
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| Emergency Security Advice | | | | | | |
We provide 24/7 Emergency Security Advice by videolink or phone in the event of a life threatening situation if local emergency services are unavailable or uncontactable. Free for platinum and pandemic members (subject to fair use policy).
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| Security Response 24/7 | | | | | | * |
Security extraction from anywhere in the world to the closest place of safety when your life is in danger. *Rescue International will quote on a case by case basis.
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| Urgent Evacuation Charters | | | | | | * |
Emergency International private jet charter where airspace restrictions apply and special permission may be required by the government. Medical or security personnel will be provided as medical needs dictate. *Rescue International will quote on a case by case basis.
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Travel | | | | | | | |
| Lost Passport | | | | | | |
We provide the information you need to obtain a replacement travel document if you lose your passport abroad. Free for silver members or above (subject to fair use policy).
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| Missed Flights | | | * | * | * | * |
We find alternatives if you miss your flight, anywhere in the world. Free for silver members or above (subject to fair use policy). *Flights can also be held or booked on your behalf for an additional fee plus the cost of the flight if confirmed.
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| Medical Translation | | | * | * | | |
We can translate legible uploaded medical reports into English from 122 languages, checked by a doctor. Free for platinum members or above (subject to fair use policy).
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| International Assistance | | | * | * | * | |
We liaise with your foreign healthcare provider if you fall ill abroad until you are ready to be repatriated back to any country of your choice. Free for pandemic plan members (subject to fair use policy). Minimum 3 days.
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| Medical Repatriation | | | | * | * | * |
Door to door airline repatriation between any countries escorted by a doctor or nurse if required including medical clearance application. *Rescue International will quote on a case by case basis.
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| International Air Ambulance | | | | * | * | * |
International air ambulance between any two hospitals in different countries with doctor and nurse flight crew. *Rescue International will quote on a case by case basis.
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| Field Medevac | | | | | * | * |
Medevac out of any region of the world to the nearest safe regional medical facility by air ambulance with doctor and nurse flight crew. *Rescue International will quote on a case by case basis.
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| COVID 19+ve Evacuation | | | | | | * |
Personal Isolation Unit (PIU) international air ambulance between any two hospitals in different countries with doctor and nurse flight crew with full bioprotective PPE. *Rescue International will quote on a case by case basis.
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Information | | | | | | | |
| International Statistics | | | | | | |
Key information on 200 countries including HIV rates, healthcare available and security status allowing informed decisions about travelling abroad. We also list every emergency phone number for ambulance, police and fire services for every country.
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| Breaking News | | | | | | |
Live updates on country-specific health and security news sources updated 24/7.
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| Disease Guides | | | | | | |
Continually updated reliable information on the commonest medical conditions, causes, available treatments and prevention.
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| Medical Test Guides | | | | | | |
Continually updated reliable information on the commonest medical tests and investigations, how to prepare for them, what to expect and what the results can help diagnose.
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| Operation Guides | | | | | | |
Continually updated reliable information on the commonest emergency operations and procedures to help informed consent, including the purpose of the operation, its risks and benefits and what to expect afterwards.
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| Coronavirus Testing | | | | | | |
We recommend appropriate tests and facilities for covid19 testing from our international database, with contact details, directions from your current location and information on what to expect when you are tested. Note we rely on the symptoms, signs or diagnosis you provide us. Diagnostic services are provided by third parties who will provide testing at their own discretion. Free for silever, gold, platinum & pandemic members (subject to fair use policy).
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| Coronavirus Guides - SOON! | | | | | | |
COMING SOON! - Comprehensive information to explain the critical topics you need to understand about the coronavirus pandemic and its aftermath.
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